The sale of products through the SMYLYN CO website (hereinafter the Website) is carried out by SMYLYNCO SL, (hereinafter SMYLYN CO), a Spanish company with registered address at Avenida General Perón Planta, 4, 28020, Madrid, Madrid, email firstname.lastname@example.org
Pursuant to the foregoing, placing an order by the Client through our Website presupposes, in any case, adherence to the Purchase Conditions in the version published by SMYLYN CO at the time of placing the order, therefore that, the Client must read them before making any purchase. The Customer can access, print, download and save the Purchase Conditions at any time. You can download a pdf or print the purchase conditions. These Purchase Conditions may be modified by SMYLYN CO.
The information or personal data that Clients provide us (name and surname, email address, postal address and/or other data) will be treated in accordance with the provisions of the Privacy Policies. When placing an order, the Client consents to the processing of said information and declares that all the information provided to us is true and corresponds to reality.
When placing an order through our Website, the Client declares that they are over 18 years of age and have the legal capacity to enter into contracts.
Products offered and availability
The products that we offer on this Website are only available for shipment worldwide.
The information that appears on the Website is current on the date of its last update.
SMYLYN CO reserves the right to decide at any time, the Products that are offered to Clients through the Website, so that it may update, modify or delete the content and Products, when it deems it convenient. SMYLYN CO makes every effort to ensure that the information contained on its Website is true and error-free.
If at any time any error occurs, it will be corrected immediately.
SMYLYN CO offers through the Website, a selection of the Products that it markets under the SMYLYN brand, in such a way that it guarantees that they meet the same quality and guarantee requirements as those that are purchased in third-party stores. Each of the products offered on this website is accompanied by the following information:
Product name and its reference.
Composition and washing of the product.
Regarding the color of the garments that appear on the screen, you are warned that it may be subject to variations depending on your computer screen, and for this reason it cannot guarantee that the colors that appear faithfully match it. Notwithstanding the foregoing, SMYLYN CO makes every effort to ensure that the colors that appear on the screen are displayed as closely as possible to reality.
All orders are subject to the availability of Products. If there are supply difficulties or if there are no Products left in stock due to exceptional circumstances that cause stocks to run out after order confirmation, the Customer will be informed immediately, offering alternatives if possible and, if not, the amount will be refunded. that the Client had paid without undue delay. In the event that there are no Products in stock, the order will be deemed resolved for all purposes. The refund will be made by the same means of payment with which the Customer paid for the order.
To place an order, the Customer must follow the online purchase procedure, accept these Purchase Conditions and click on "Confirm Payment". Next, the Customer will receive an email acknowledging receipt of their order. The Clients must be final consumers and complete the instructions that appear on the different screens of the Website.
To acquire the Products, the Customer must select the Products and add them to "My Cart" by clicking on the corresponding icon. The Shopping Cart will contain the references and names of the selected Products, the size, the number of units and the price of the products.
Once the selection of the Products that the Client wants to acquire is finished, they will proceed to the purchase process by clicking "Buy". The Customer can place the order in two different ways:
Registering: for which the necessary personal data will be requested, which will be incorporated into our database in order to be able to process said request, as well as to facilitate the making of new purchases on our Website. Likewise, by registration, the client can access their personal data and information from all your orders.
The email and password designated by the Client are strictly personal and confidential, so the Client will be responsible for maintaining their secrecy and confidentiality.
Consequently, it expressly accepts, unless there is evidence to the contrary, that SMYLYN CO considers that access to the Website and the services available on it, as well as purchases made using its identification codes, are made by the registered Customer, unless this had previously communicated the loss or theft of the same to SMYLYN CO, to the email email@example.com
The email and password may be freely modified by the registered Client, through the procedures established by SMYLYN CO for this purpose. The replaced email and password will be canceled as a means of identification, at the same time the new ones are generated.
SMYLYN CO may block access and use of the website when it deems it necessary for reasons of security, fraud or breach of obligations. If the registered Client wrongly enters the password, a link will appear to start the password recovery process.
During the completion of the form, in addition to the name and surnames, you must indicate the billing and delivery address. It is important that the Client indicates the requested data as accurately as possible, to avoid confusion or incidents in the shipment of the order. In the event of an error in the delivery address provided by the Client, SMYLYN CO is not responsible for the impossibility of order delivery.
Likewise, if the Client is registered and has loyalty points for purchases and/or return vouchers, he may use them, indicating it in the corresponding boxes. The legal conditions of the loyalty points and vouchers can be consulted at the end of these Purchase Conditions.
Subsequently, the Client must select the payment method they prefer.
If you select payment by card or PayPal, you will be redirected to the payment gateway to enter your details.
In the event that the Client requests it, he will receive by mail and/or e-mail information or newsletters about SMYLYN CO. In the same way, the Client will be able to select the gift packaging box. This option is not available for Outlet products.
Once all the data related to the order has been filled in, and before it is shipped, a summary will be presented identifying the Products purchased, their total price (transportation and taxes included) and the shipping information. Before confirming the order, the Customer must check the corresponding box to accept these Purchase Conditions. The order must be confirmed by clicking on the "Order confirmation" button.
Once the order is finished, the Customer will receive a confirmation email with a description of the order and the personal data that have been communicated and with the order number so that the Customer can track it at all times. In case of not receiving email, it is advisable that you contact SMYLYN CO at firstname.lastname@example.org
At home: SMYLYN CO sends the orders to its Clients through different transport companies of recognized national and international prestige. The shipping costs are "FREE" and the delivery times of the orders depend on the type of shipment selected by the Customer and the delivery area/address.
Delivery times are approximate. During the sales period, special promotions and Christmas, delivery times may be affected. Delivery times are calculated on working days -from Monday to Friday- since we do not deliver on Saturdays, Sundays or holidays (national holidays must be added to local and regional holidays).
The shipping costs appear on the Web when placing the order and prior to its confirmation, except for customs expenses at destination or other taxes (tariffs).
The delivery is considered made since the product is made available to the Client by the carrier at the address indicated in his order and the receiver signs the receipt of the delivery.
SMYLYN CO may divide the deliveries so that the Client receives their Products as soon as possible, without the divided service entailing additional expenses for the Client. In the event that SMYLYN CO, for reasons not attributable to it, cannot deliver the order (or a part of it) to the Customer, SMYLYN CO may terminate the sales contract, informing the Customer of such circumstance as soon as possible and reimbursing him. the payments made corresponding to the Products or order not served and resolved.
GIFT OPTION: SMYLYN CO offers its Clients the possibility of sending gifts through our website. The Customer must make the purchase in the usual way, select the shipping address to which they want to send the gift and mark the gift wrapping option. The Client may write a personalized message to the recipient. By selecting this option, the order will be wrapped together. In the event that you provide personal data of third parties, you guarantee that you have the necessary authorizations for their treatment. During the period of sales, special promotions and Christmas, this service may be affected.
Likewise, you are obliged to inform said third parties of the terms and conditions of the processing of your data.
Impossibility of delivery at the address designated by the Client: In case of not being able to make the delivery due to the absence of the recipient, the transport agency will send an email to the Client informing that the package could not be delivered, and the Client must contact the transport agency. transport to proceed with the delivery. In the event that the delivery cannot be completed, it will be understood that the Client withdraws from the contract, considering it resolved for all purposes and will return to the warehouses of origin and the money will be returned to the Client.
The refund of the money will be made in the same form of payment used in the purchase, except when the means of payment used by the Client has been cash on delivery, in this case the refund will be made by bank transfer requesting the necessary data from the Client.
Impossibility of delivery due to the Customer not taking charge of the order: If the Customer or recipient does not take charge of the merchandise within seven (7) business days after being informed that his order is at its destination and the amount of the expenses of importation and taxes, it will be understood that the Client withdraws from the contract, considering it resolved for all purposes and, the shipping and return costs, including customs expenses and local taxes at the destination Customs, will be the responsibility of the Client, proceeding to deduct all expenses incurred by SMYLYN CO for the return of merchandise rejected by the Customer at the Customs office of destination from any refund due to the Customer. The refund of the amount of the canceled order will be made in the same way in which it was paid. If the above expenses exceed the amount to be reimbursed to the Customer, the remaining balance will be charged in the same way as the original payment.
Price and forms of payment
Prices are shown in euros. In accordance with current legislation, any purchase made from this Website will be subject to Value Added Tax (VAT) or any other tax or fee applicable by virtue of the country of destination.
Once the purchase order has been completed, and before making the payment for the order, a final summary will be presented identifying the Product(s) purchased and its total price (taxes included).
SMYLYN CO gives the option to choose the country or territory of shipment so that they can see the prices including taxes. If the delivery address is subsequently changed and the country of delivery is modified, the prices shown in the final summary of the order may vary.
SMYLYN CO reserves the right to modify the prices of its Products, according to market circumstances, although it guarantees that the prices that will be applied at all times are those in force on its Website at the time of confirming the order. In case of price changes, these changes will not affect the price of confirmed orders.
Special offers, promotions or discounts will be valid until the indicated date or stocks included within each promotion.
The Products purchased through the Website, will be paid by the Client by credit or debit card, PayPal. If the shipment is destined for peninsular Spanish territory. Likewise, you can make the total or partial payment of the order using the loyalty points that you had in your Customer account as well as with return vouchers.
Credit or debit cards: For payments by credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data statements are correct. Credit cards will be subject to the corresponding checks and authorizations by the issuer of the same, so that, if said entity does not authorize the payment, SMYLYN CO is not responsible for the consequences derived from the delay in the payment. delivery or the impossibility of delivery.
For points and/or return vouchers. In those cases in which the Client wishes to make the purchase using the points and/or refund vouchers, once the Product that he wishes to acquire has been selected on the Website, he must enter the codes of the same in the box created for that purpose. effect and click on the "Apply coupon" and/or "Use voucher" button. If the total amount of the order or purchase is less than the amount available in the points and/or return vouchers, the remaining balance of the points and /o discount vouchers will be available for future purchases. If, on the other hand, the total import of the order is greater than the amount available in points and/or return vouchers, the Customer will pay the remaining amount using the accepted payment methods.
Exchange and return policy. Withdrawal.
For any request for change, return or withdrawal, it is an essential requirement that the Product is in perfect condition, with its original packaging, original labels and that it has not been used (except for reasonable wear and tear as a result of checking and trying on the Product). , except tare or defect. The ticket or invoice of the purchase must be presented.
In case of withdrawal, the Customer is responsible for the decrease in value of the Products resulting from handling other than that necessary to establish the nature, characteristics and operation of the Products. For hygiene reasons, changes, returns or withdrawals of costume jewelry, perfumery and sealed products, such as underwear, bathroom items and masks, that do not retain the label or protection device, except for tare or defect, are not allowed.
7.1 Right of withdrawal
Within fourteen (14) calendar days following receipt of the Product by the Customer or by the third party designated by the Customer, the Customer may exercise the right of withdrawal, after notifying SMYLYN CO within that period, who will reimburse the Customer for all the amount received, including, where appropriate, the delivery costs, without undue delay and, in any case, before fourteen (14) calendar days have elapsed from the date on which it was informed of the withdrawal decision by the client's.
However, if the Client had expressly selected a delivery method other than the ordinary delivery method, SMYLYN CO will not be obliged to reimburse the additional costs derived from it. The refund will be made using the same means of payment used by the Client for the initial transaction.
In any case, unless SMYLYN CO has offered to collect the Products, SMYLYN CO may retain the refund, until the Products have been received, or until the Customer has presented proof of their return, depending on which condition is met. first. The exercise of this right does not require any type of formality, it will be considered validly exercised by sending your data together with the product whose withdrawal is intended.
The Client must send the Product object of withdrawal using or including all its original packaging and labels, accompanying documents, as well as a copy of the purchase invoice of the Product that is returned.
The Client will bear the direct costs of shipping the products and must send them to (SMYLYN CO) - Ecommerce Department, Avenida General Perón Planta, 4, 28020, Madrid, Madrid, without undue delay and, in any case, no later than within fourteen (14) calendar days from the date on which you communicate your decision to withdraw from the contract. The term will be considered fulfilled if the Client sends the Products before the term of fourteen (14) calendar days has expired.
Once SMYLYN CO has received the Products subject to the right of withdrawal and it is verified that it meets the conditions indicated above, the purchase amount will be refunded within the period indicated above.
In case of unjustified delay with respect to the return of the sums paid, the Client may claim to be paid double the amount owed.
The Right of Withdrawal may be exercised on one, several or all of the products purchased. In the event that it is a partial return, the shipping costs will be returned proportionally.
To exercise the right of withdrawal, it is necessary for the Client to notify us of the decision to withdraw from the contract through an unequivocal statement, to facilitate the exercise of this right SMYLYN CO provides the following withdrawal form that the Client can download by clicking here , although its use is not mandatory.
Within thirty (30) calendar days following receipt of the Product by the Customer or by the third party designated by the Customer, the Customer may request to change the size of the Product provided that the requested product is of the same price or less. Changes are subject to stock availability. In the event that stock is not available, SMYLYN CO will contact the Client. Changes for another color or model are considered a new order, first the Customer must make the return and then a new purchase.
Change with collection service: The Customer may request to change the size of the Product through the home collection service that SMYLYN CO makes available to its Customers.
The shipping costs of the first change are free. The client who wishes to make a change through this service must make his request in one of the following ways: through the e-shop: If the Client is not registered, he must access https://www.smylynco.com where You will be asked for your email with which you registered the purchase and the order number. If the Client is registered, they must access their account, the returns section and register the requested information (garment to change, selection of the new size, collection address, etc.).
If the Client has several orders to change, he must make a request for each order number and, if in the same order the Client wants to request simultaneous returns and changes, the Client must make two different requests, one for the changes and another for the returns. In the event that the provisions above are not complied with, SMYLYN CO may not process the requested changes or returns.
The Customer must pack the Products securely and, if possible, in the original packaging. Once the request has been confirmed, the carrier will contact the customer to specify the day and time of collection. The transport agency will provide the Client with a collection voucher, without which the Client must not deliver the order, in which case they must contact the email email@example.com to claim it.
Once the Products have been received in our warehouses and after verifying that they meet the conditions to make a change, the Customer will be notified by email if the change of the Products requested is appropriate, and its service will be sent to the same address as that indicated in the initial order.
Within thirty (30) calendar days following receipt of the Product by the Customer or by the third party designated by the Customer, the Customer may request the return of the Product. Applications will be processed in one of the following ways:
Return with collection service: The Client may request the return through the home collection service that SMYLYN CO makes available to its Clients. Shipping costs for the first return of orders are free. For second returns of the same order, the Client must make it in the store, for this reason we suggest that the Client make all the returns that he wants on the same order simultaneously.
Through our Customer Service. The Customer may request a refund by sending an email to firstname.lastname@example.org indicating the order number or by replying to the email in which SMYLYN CO sent the purchase receipt to the Customer. During the period of sales, special promotions and Christmas, this service may be affected.
Through the Web Page: If the Client is not registered, they must access the Web Page where they will be asked for their email with which they registered the purchase and the order number. If the Client is registered, they must access their account, the returns section and register the requested information (garment to change, selection of the new size, collection address, etc.).
Through the Website: If the Customer has several orders to return, they must make a request for each order number and, if the Customer wants to request simultaneous returns and exchanges in the same order, the Customer must make two different requests, one for changes and one for returns.
Once the request has been confirmed, the carrier will contact the Client to specify the day and time of collection. The transport agency will give the Client a proof of collection, otherwise, the Client must not deliver the order and contact Customer Service to claim it.
The refund of the money will be made in the same form of payment used in the purchase. The refund entails a management process, so the return will be made effective within approximately seven (7) business days from the receipt of the returned products in our warehouses, and may be extended to 14 during the sales and promotions period.
In the event of returns of Products subject to promotion, the refund corresponding to the returned Product will be proportional to the number of Products purchased in said promotion and if, in the event that the Customer had used loyalty points or return vouchers for the purchase, no These will be reimbursed in cash, the provisions of the Conditions of Points and refund vouchers being applicable to them, which the Customer can read here.
The Customer must pack the Products securely and, if possible, in the original packaging. Once the request has been confirmed, the carrier will contact the customer to specify the day and time of collection. Return shipping costs are free. The refund of the money will be made in the same form of payment used in the purchase. The refund entails a management process, so the return will be effective within approximately 7 business days from the receipt of the returned products in our warehouses.
7.4 Returns and exchanges of Gifts
In the event of returns, if you present the gift receipt, the amount of the gift will be reimbursed by means of a non-expiring voucher for use on the Website that will be sent to you by email, the conditions of the return vouchers being applicable. Yes, the purchase order is presented, the amount of the return will be refunded to the person who made the purchase and in the same form of payment used.
7.5 Returns of erroneous or defective Products.
If at the time of delivery the Client notices, in a visible and clear way, problems with the packaging, he must indicate it on the delivery note at the time of receipt, and notify SMYLYN CO by email to the address info@smylynco. com
In the same way, if any of the Products received have flaws or defects or receives an order or Product in an erroneous way, the Client will contact SMYLYN CO at the email or telephone indicated above, detailing the defects along with their personal data.
In the event of erroneous products, it is essential that they are found with all their labeling and in perfect condition, including the packaging.
Once the case has been examined, SMYLYN CO will inform the Client within a reasonable period of time if the return or replacement of the same is appropriate (if applicable) and, in any case, within thirty (30) calendar days following the communication to the Client. from which the return or replacement of the non-conforming Product originates, in which case, SMYLYN CO will assume the transportation costs of the return and delivery of the replaced Product. In the event that the Product cannot be replaced by an identical one, the amount paid will be fully refunded to the Customer. Refunds will be made through the same system used for payment
SMYLYN CO offers guarantees on the products that are sold through the portal www.smylynco.com, in the legally established terms for each type of product.
Unless proven otherwise, it will be understood that the Products purchased are in accordance with the contract provided that (i) they conform to the description made on the portal www.smylynco.com and have the qualities that we have presented on this website, (ii) are suitable for the uses to which products of the same type are ordinarily intended and (iii) present the usual quality and performance of a product of the same type that the Client can fundamentally expect, taking into account its nature.
The Customer must inform SMYLYN CO of the lack of conformity through any of the means provided in the communications section of these Purchase Conditions.
The Client must present proof of purchase. Deficiencies caused by negligence and misuse are not included. In those incidents that justify the use of the guarantee, the repair, replacement of the Product, reduction or return will be chosen, in the legally established terms. In any case, the rights recognized by current legislation are protected.
Promotions and special offers.
SMYLYN CO may offer regular promotions and special offers through its Website. The conditions of these promotions and special offers will be specified on the Website.
Communications, suggestions and claims
For any incident related to the return of products from our website, as well as any other communication, suggestion or claim, you should contact SMYLYN CO SL. (SMYLYN CO), Email to: email@example.com, or Post at the following address Avenida General Perón Planta, 4, 28020, Madrid, Madrid.
Your complaints and claims to our customer service will be dealt with as soon as possible and, in any case, within the legally established period. Likewise, they will be registered with an identification key that we will inform you of and will allow you to track them.
In addition, we have official Complaint Forms available to consumers and users, which may be submitted to the postal address and email indicated above, or at any of our physical stores. You can request them by calling the telephone numbers indicated above or downloading them here: Official Sheets.
Communications from SMYLYN CO SL to the Client will be made in accordance with the data provided by the latter when registering on the Web. The applicable regulations require that part of the information or communications that we send you be in writing. Therefore, you expressly accept the use of email as a valid procedure for sending all communications related to the use of the Web, recognizing for contractual purposes, that any communication sent by SMYLYN CO SL for these purposes, complies with the legal requirements to be in writing. All of the above, without prejudice to the rights that correspond to the Client recognized by Law.
The breach of the obligations of any of the parties due to force majeure will not imply any responsibility for any of the parties. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure, so that any of the parties may request the termination of the contract, without any type of compensation, if said cause is prolonged.
Obligations of the Clients
The Client undertakes to accept all the provisions contained in these Purchase Conditions, as well as to keep confidentially and with the utmost diligence their personal access codes to the Website.
Likewise, it undertakes at all times to provide truthful information about the data requested in the Customer registration forms or order placement forms, and to keep them updated at all times.
The Customer undertakes to enable the delivery of the requested order by providing a delivery address where said order can be delivered. SMYLYN CO SL will not have any responsibility for the delay or impossibility of delivery of the order requested by the Client, derived from the breach by the latter of this obligation to facilitate said delivery.
Obligations of the Clients
The Client can consult our Data Protection Policy HERE.
Applicable law and competent jurisdiction
Purchases made through the portal www.smylynco.com are subject to Spanish law.
Any clause of the Purchase Conditions must be interpreted in such a way that it does not violate the mandatory rules of the applicable legislation, especially those of consumers, and in any case the rights of consumers that come from those mandatory rules are respected.
Any clause or provision of these Purchase Conditions that is or becomes illegal, invalid or unenforceable will be excluded from them and will be considered inapplicable to the extent of such illegality, invalidity or unenforceability, and will be replaced by another that most closely resembles possible to the previous one, but it will not affect or harm the remaining provisions, which will be excluded from any illegal, invalid or unenforceable clause or provision and will remain in full force and effect.
In the event that any conflict or discrepancy arises in the interpretation or application of these Purchase Conditions or controversy arising from this online sales contract, the Courts and Tribunals that, where appropriate, will hear the matter, will be those established by the Applicable legal regulations in matters of competent jurisdiction, in which it is attended, in the case of consumers, to the place of fulfillment of the obligation or to the domicile of the purchasing party.
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, we make available to the Client the following link that allows access to the online dispute resolution platform of the European Union: http://ec.europa.eu/consumers/odr/. SMYLYN CO is not a member of any association or organization that offers an out-of-court system for conflict resolution.
Conditions for refund vouchers “SMYLYN CO”
The purpose of this document is to establish the conditions of the return vouchers, which are issued at the request of the Client in some cases of return of Products through the SMYLYN CO website (Web Page) The return vouchers do not expire and they can be used for future purchases on the Website.
The voucher will be issued for an amount equivalent to that due to the Customer for the return of the Product. The amount of the vouchers is not redeemable for cash and will not be refunded or replaced in the event of theft, loss, misplacement or deterioration. If issued at a point of sale, the voucher will be physically delivered to the Client, if it is through the Website, the return voucher will be in digital format and will be sent to the Client at the email provided by him. The return vouchers are not personal, so they can be used by anyone who presents it when making a purchase in the store or Enter your code in purchases on the Website. The holder of the voucher will be solely responsible for its use and custody.
When the amount of the return voucher is greater than that of the Product that the Customer wishes to purchase, the amount of the Product purchased will be subtracted from the total value of the return voucher, issuing a new voucher available for future purchases for the remaining amount. If, on the other hand, the amount of the voucher is insufficient to make the desired purchase, the Customer will pay the remaining amount using the payment methods accepted on the Site or at the points of sale.
Returns of Products purchased with a voucher will be made effective by issuing a new voucher.
SMYLYN CO SL will not accept any responsibility for the inappropriate or fraudulent use of the return vouchers by third parties. Likewise, it reserves the right to verify the correct use of the return vouchers and to intervene in the event of detecting irregularities. Refund vouchers obtained through any fraudulent or illegal means will be declared null and void.
SMYLYN CO SL reserves the right to modify these Conditions and to temporarily suspend their use for technical or updating reasons.
The issuance and use of return vouchers implies acceptance of these conditions of use that can be consulted on the Website and at SMYLYN CO SL points of sale and that will be in force until they are explicitly modified or replaced.